About SusCom

Susquehanna Communications delivers great products, great value, and dependable, personable service with one single, simple connection. Founded in 1965 as a division of Susquehanna Broadcasting Co. (now Susquehanna Pfaltzgraff Co.) and headquartered in York, PA, the privately held company operates advanced networks in six states serving over 230,000 customers. The company name was changed to Susquehanna Communications in 1999, reflecting its change from a provider of traditional cable television to a provider of a variety of advanced, interactive, digital communications products. In 2000, the SusCom brand was introduced for consumer marketing based on its familiar use and high awareness among customers. Today, SusCom ranks among the top 20 cable and broadband companies in the United States.

SusCom is a leader in delivering advanced technologies to the communities they serve. From digital cable and high-definition television (HDTV) today, to digital video recorders (DVR) and video-on-demand (VOD) services coming soon, the scope of their deployment is exceptional. Their leadership role carries over into the growing high-speed data services market. Customer demand for SusCom Cable Modem Service continues to be strong, and the ultimate connection to the Internet is currently available to over 91% of SusCom customers. In addition, with their latest system acquisition in Carmel, NY, SusCom integrated phone service into their array of product offerings. Digital telephone service from SusCom is on the horizon, and their customers can continue to expect the newest digital communications products first.

Exceptional customer care is a tradition at SusCom. They consistently rate high in overall customer satisfaction in national and company surveys. It is this legacy of delivering dependable, personal service and product value that forms the foundation of their success in offering innovative broadband services. SusCom makes the newest technologies easy for customers to integrate into their lives, enhancing the experience.

SusCom is ideally positioned to maintain their industry leadership; advanced hybrid fiber optic and coaxial networks are in place or in construction today in nearly 93% of SusCom service areas, and are anticipated to be fully deployed within the next two years. These are the high-capacity broadband networks that will allow SusCom to be a premier broadband provider of video, voice and data services to consumers and businesses in the communities they serve. This is more than their mission statement; it is a commitment to customers that SusCom has delivered on every day since their inception and will continue to deliver on in the future.

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